terms and conditions
1. Acceptance of Terms
By booking a tour with Paradise Tours, you confirm that you have read, understood, and agreed to the terms and conditions outlined below.2. Tour Booking and Payment
- Tours must be booked in advance through our website or authorised agents.
- Full payment is required at the time of booking.
- We accept various payment methods as listed on our website.
3. Cancellations and Refunds
To provide the best possible experience for all guests and manage logistics efficiently, we apply the following cancellation policy:3.1. Day Tours
- More than 24 hours before the tour: Full refund, no questions asked.
- Less than 24 hours before the tour: No refund will be given, unless Trip Protection was purchased at checkout.
3.2. Trip Protection (Day Tours Only)
For greater flexibility, guests may choose to add Trip Protection (15% of ticket price) during checkout. Trip Protection allows:- Full refund for cancellations made up to 1 hour before the tour, for any reason.
- Free rescheduling (subject to availability) with at least 1 hour’s notice.
- One-time use per booking. Non-refundable fee.
3.3. Surf Camps
- 14 days or more prior to start date: Cancellation fee of $30 per ticket will apply.
- Between 14 and 8 days prior: Cancellation fee of $60 per ticket will apply.
- 7 days or less prior to start date: No refund will be given.
- Ticket name change: Name changes are allowed up to 2 days before the start of the surf camp at no extra cost.
- No reschedules available on surf camps.
3.4. Special Circumstances
- Rain or Inclement Weather: Our tours operate rain or shine, and rain is not considered a valid reason for cancellation. However, in certain circumstances, such as severe weather, natural disasters, or other force majeure events, Paradise Tours may need to cancel a tour for safety reasons. In such cases, guests will be offered the option to reschedule for a later date or receive credit towards future tours.
- Medical Reasons: Guests unable to participate in a tour due to documented medical reasons may be eligible for a partial refund or credit towards future tours, at the discretion of Paradise Tours. A valid medical certificate may be required.
4. Tour Alterations
Paradise Tours reserves the right to alter itineraries or services due to unforeseen circumstances. We will make every effort to keep changes to a minimum and provide equivalent alternatives.5. Health and Safety
Guest Guidelines:- Follow the guide’s instructions at all times and wear the provided safety gear during activities.
- Stay hydrated and respect the natural environment and wildlife.
- Do not stray from the group, disturb wildlife, leave litter, or engage in any behaviour that might endanger yourself or others.
- Fitness Level: Our activities are designed to be enjoyable for participants of various fitness levels.
- Medical Conditions: Please inform us of any medical conditions or special requirements when booking so we can accommodate your needs.
- Age Requirement: Only individuals aged 16 years or older can attend our regular tours. All persons under 18 must be accompanied by an adult.
6. Liability
- Paradise Tours is not responsible for any loss, damage, injury, or expense incurred during the tour, except where such liability cannot be excluded by law.
- We are not responsible for any loss or damage to personal belongings.
- Disclaimer: Paradise Tours is not responsible for incidents that may occur during free time. Anyone swimming does so at their own risk.
7. Conduct
Guests are expected to behave respectfully and responsibly at all times. Paradise Tours reserves the right to remove any guest from a tour whose behaviour is deemed inappropriate, with no right to refund.8. Photography and Media
Paradise Tours may take photographs or videos during tours, which may be used for promotional purposes. By participating, you consent to the use of such media.9. Privacy Policy
Our Privacy Policy, available on our website, outlines how we handle your personal information.10. Changes to Terms and Conditions
Paradise Tours reserves the right to update or modify these Terms and Conditions at any time without prior notice.11. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Paradise Tours operates.12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:Email: support@paradisetours.com.au
Phone: 0494 105 073
